When a home computer fails, it’s distressing: “My entire life is on there!” Then you must entrust someone with the device’s care. It’s a tall order, which is why we’re sharing these five tips to help you feel more confident in your repair person selection.
#1 Avoid the Big Brands
While the name recognition of the big-box stores may reassure you, the reason they advertise on television and have large storefronts is to sell stuff. Their employees are first and foremost salespeople, and their staff will likely lack experience with computer and device repair.
The big-box stores send your device to a remote, centralized location for difficult jobs. That is where the experienced staff is located, so it is advantageous in that regard. However, you’ll now have to wait for your computer to be shipped to and from that location, which could take several weeks if you’re unaware of its location or who is working on it.
#2 Consult Customer Reviews
You’ll probably begin by asking family, friends, and coworkers for recommendations of someone with whom they’ve previously worked. When looking for computer repair, it’s a good idea to read online reviews. Customer reviews can assist you in determining whether or not you can rely on the service promises.
Additionally, you can learn about any post-service support. It will be beneficial to have someone to whom you can direct future inquiries.
#3 Research Types of Support
It may help you make a decision if you know that any work on your device will be performed on-site. If they come to you, you’ll have the opportunity to meet the individual performing the work and keep an eye on them if you so desire.
Another possibility is for the IT technician to remote into your computer and assists you in resolving your issue.
Then there’s the option of dropping off and picking up at the repair shop’s physical location. If you choose this route, you may wish to enquire as to whether your device will be kept on-site at all times.
Additionally, you’ll want to determine whether the computer repair technician specializes in a particular field of expertise. Certain companies specialize in working with specific brands, while others are capable of working with any model or brand.
#4 Don’t Select by Price Alone
Who doesn’t enjoy a good deal? However, the cheapest computer repair may not be the best deal. Using the budget approach, you could hire an inexperienced technician who possesses slightly more expertise than you. Choosing the most expensive repair company, on the other hand, does not guarantee the best service. Inquire about the experience of the computer industry.
#5 Ask about Service Guarantee
In terms of service guarantees, look for a service guarantee. A trustworthy repair company will not charge you if they are unable to repair your device.
Additionally, they should be able to determine whether it is more cost-effective to repair or replace the computer.
If you need assistance scheduling an appointment or have any questions, please feel free to get in touch with us! Give us a call at 323-761-2634 or live chat with us using the icon at the bottom right-hand corner of your screen.