Do
you need a quick solution to a technical problem? With our live
remote-assistance tool, a member of our support team can view your
desktop and share control of your mouse and keyboard to get you on your
way to a solution.
How to Get Support:
A member of our support team will talk with you first to determine the nature of the problem.
You will find the answers to security questions and system configuration requirements on our
FAQ page.
You can also view a
demonstration
of a screen-sharing session.
How It Works:
Step 1:
Once
you are on the phone with a member of our support team, you will be
directed back to this page after your support representative provides
you with a unique connection code. You will then enter the code in the
field below and click the
Click Here
button to initiate the screen-sharing session.
Step 2:
You are prompted to download a small virus-free plug-in.
Step 3:
With your permission, your support representative can view your screen and share control of your mouse and keyboard.
Step 4:
You
are in full control of your computer at all times. You always have
overriding control of your mouse and keyboard, and you can end the
screen-sharing session at any time.
